Terms of service
General Terms and Conditions
Section 1 – Scope
1.1 These General Terms and Conditions (hereinafter referred to as the "General Terms and Conditions") apply to all contracts entered into with Jenx Sàrl, whose registered office is located at 10 Rue du Vieux-College, 1204 Geneva, Switzerland, and is registered in the Geneva Commercial Register under the number IDE CHE-101.400.992 (hereinafter referred to as "Noa"), with any user (hereinafter referred to as the "Customer").
1.2 The Customer acknowledges that these General Terms and Conditions, in their version in force at the time the order is placed, are applicable and form an integral part of the order process.
Section 2 – Conclusion of contract and delivery of products
2.1. All contracts concluded through www.noa-shop.com are made directly with Noa. By clicking the "buy now" button, the Customer places a binding order. A binding contract is entered into once the Customer receives the order receipt.
2.2. The ordered products are delivered as soon as Noa has received the Customer's payment in full.
2.3. Delivery shall be timely and made under the condition of proper self-delivery by our suppliers. In the event of force majeure, such as strikes, other industrial actions, riots, war, natural disasters, or a manufacturer’s or subcontractor’s failure to deliver, there shall be no liability for delay in delivery. The seller shall not be liable for delays in delivery caused by manufacturers or third parties.
2.4. If, after conclusion of the contract, products cannot be delivered either partially or totally for reasons for which Noa is not responsible, the Customer is entitled to withdraw from the contract. In this case, Noa will refund payments which have already been made.
2.5. Noa’s performance is an obligation to send. Noa’s obligation is fulfilled with the handover of the ordered product to the transport company. After dispatch, the risk of accidental deterioration and accidental loss of the product passes to the Customer. Noa is not responsible for any fault of the transport company used.
Section 3 – Price, custom duties and shipping costs
3.1. The prices quoted at the time the order is placed apply. The prices quoted are final prices, i.e. they include the statutory VAT at the time.
3.2. Shipping costs, custom duties and all other occurring cost are not covered by Noa and must be paid by the Customer in full.
3.3. Please note that Swiss VAT is automatically deducted in the shopping cart when shipping outside Switzerland. However, local VAT and customs duties may still be applicable upon receipt of the ordered product.
Section 4 – Payment
4.1. Noa offers payment via Credit Card and Paypal. Noa reserves the right to refuse certain methods of payment or refer a Customer to other payment methods. In particular, Customers cannot purchase any products on this Website by using Noa’s gift certificates.
4.2. Any costs associated with money transfers are the sole responsibility of the Customer and is borne by the Customer.
Section 5 – Return
5.1. Noa offers a return for all purchased products within 14 days of the purchase, subject to (i) the condition that the products to be returned are unused, in the same condition as when received and in original packaging and (ii) section 5.3 of these General Terms and Conditions.
5.2. A return authorization by Noa is required to return a product. To obtain a return authorization, please email info@noa-shop.com. Products should not be shipped before receiving authorization.
5.3. Gift Cards and products purchased on sale cannot be returned.
5.4. Shipping costs, custom duties and all other occurring cost for the return of the product are not covered by Noa and must be paid by the Customer in full.
5.5. Please send returns to: Boutique Noa, 10Bis Rue du Vieux-College, 1204 Geneva, Switzerland. Please note that returns can only be accepted by post. In-store returns are not permitted.
Section 6 – Refunds
Any refunds will be made to the account used for the original payment, after the returned goods have been inspected. An email will be sent confirming the approval or rejection of the refund request. Shipping costs, customs duties, and any other associated costs will not be refunded. No refunds will be processed in-store.
Section 7 – Warranties
7.1. It is required to inspect the delivered products as soon as reasonably possible after receipt, and to notify Noa of any detected defects within 5 business days by sending a picture of the defect to info@noa-shop.com. If this is not done, the products shall be deemed approved.
7.2. Defects that could not have been detected during proper inspection must be reported immediately upon discovery by sending a picture of the defects to info@noa-shop.com. Otherwise, the product will be considered approved with respect to these defects.
7.3. Noa provides warranty by rectifying defects. This will be done at Noa's discretion, either through subsequent performance, i.e., defect elimination (remedy), or by providing a defect-free replacement item.
7.4. If supplementary performance fails, the Customer is entitled to withdraw from the contract, except in the case of insignificant defects. The Customer's right to a reduction in the purchase price is excluded. This exclusion of liability also applies to all claims that compete with warranty rights.
7.5. The warranty does not cover normal wear and tear, consequences of improper handling, or damage caused by the buyer or third parties, or defects resulting from external factors.
7.6. Noa does not provide a warranty of title.
Section 8 – Liability
8.1 Any potential liability arising in connection with the sale or delivery of Noa’s products or use of this Website is limited to the extent possible under the applicable law. The amount of a potential claim due to Noa’s liability is further limited to the purchase price of the sold product in question.
8.2 Noa does not assume any liability for the descriptions of third parties, particularly Customer reviews published within the online shop or on our social media platforms.
Section 9 – Severability
Should individual provisions of this contract, including these terms, be or become invalid in whole or in part, or should this contract contain any missing provisions, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Any invalid or missing provisions shall be replaced by the respective legal regulations.
Section 10 – Applicable Law and Jurisdiction
These General Terms and Conditions and all legal relationships arising hereunder shall be governed by Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. With regard to consumer contracts, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
The Courts of Geneva, Switzerland, have exclusive jurisdiction over any dispute in connection to these General Terms and Conditions. With regard to consumer contracts, the courts at the consumer's domicile in Switzerland have exclusive jurisdiction.
Section 11 – Changes to General Terms and Condition
Noa reserves the right to change, update or replace any part of these General Terms and Conditions at any time without notification.
Terms of Use
Section 1 – Scope of application
The following provisions (hereinafter referred to as the "Terms of Use") govern the relationship between Noa and users of the website www.noa-shop.com. By using this website the users agree to the following Terms of Use and the privacy statement.
Section 2 – Use of Website
This website may only be used in compliance with the applicable laws and these Terms of Use. In particular, the user is prohibited from using Noa's website:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose;
- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
Noa reserves the right to deny access to its website to any user at any time.
Section 3 – products and services
Users are not entitled to any products or services offered on this website. Noa reserves the right to modify or discontinue any services offered or products shown on this website.
Noa has made the effort to display its products accurately on the website. However, Noa does not guarantee that the depiction of the product on this Website will be identical to the original product.
Section 4 – IP Rights
Noa is the owner of the copyright and all other intellectual property rights to the website and its content.
Section 5 – Third Party content
The website contains hyperlinks that lead to websites of third parties or access to tools offered by third parties. Noa has no influence on their design and content and therefore does not assume any responsibility for the accuracy, timeliness, completeness and/or content of the information provided therein.
Section 6 – Liability
Noa shall not be liable, to the extent permitted by law, for the accuracy of any information on Noa's website or any content distributed on Noa's website, nor for any damage resulting therefrom. This applies to all types of damage, in particular damage caused by errors, delays or interruptions in transmission, malfunctions of technical equipment and services, incorrect content, loss or deletion of data, viruses or in any other way by using this website.
Section 7 – Indemnities
The user undertakes to indemnify Noa and all its affiliate companies and persons from any claim or demand made by a third party due to or arising out of the non-contractual use of this Website and its content.
Section 8 – Changes to Terms of Use
Noa reserves the right to change, update or replace any part of these Terms of Use at any time without notification.